Data Protection Complaints Process

1. Our commitment

Iprecious is a trading name of Mad Tech Heads LTD, a company registered in England and Wales (company number 14440918), with its registered office at Office 7622, 182-184 High Street North, East Ham, London, E6 2JA. We are committed to handling your personal data responsibly and in line with the UK GDPR and the Data Protection Act 2018.

If you believe we have not handled your personal data correctly, you have the right to complain. This page explains how to raise a complaint with us, what you can expect from us, and how to escalate your complaint if you are not satisfied.

2. How to raise a complaint

You can raise a data protection complaint with us by:

  • Email: info@iprecious.co.uk
  • Post: Data Protection, Mad Tech Heads LTD, Office 7622, 182-184 High Street North, East Ham, London, E6 2JA

To help us look into your complaint quickly, please include:

  • Your name and the best way to contact you
  • A clear description of your concern and what has happened
  • Any relevant dates, reference numbers, or copies of correspondence
  • What you would like us to do to put things right

3. What happens next

  • We will acknowledge your complaint within 5 working days of receiving it.
  • We will investigate your complaint fairly and look into the issues you have raised.
  • We will send you a full written response within 30 calendar days. If we need more time because your complaint is complex, we will let you know and keep you updated.
  • We will explain our findings and what we will do to resolve the matter.

4. If you are not satisfied

If you are not happy with our response, or you would prefer to raise your concern directly, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. You can contact the ICO as follows:

  • Website: https://ico.org.uk
  • Helpline: 0303 123 1113
  • Live chat: available via the ICO website
  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

5. Our ICO registration

We are registered with the Information Commissioner's Office under registration number ZC131659. You can verify our registration on the ICO's public register at https://ico.org.uk/ESDWebPages/Search.

6. Your other rights under UK GDPR

Alongside the right to complain, the UK GDPR gives you the following rights over your personal data:

  • The right to be informed about how we use your data
  • The right of access to the personal data we hold about you
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure of your data in certain circumstances
  • The right to restrict or object to our processing of your data
  • The right to data portability

If you wish to exercise any of these rights, please contact us using the details above. We will normally respond within one month.

Last updated: 28 May 2026. This process is reviewed annually.