Terms & Conditions.
The legal bit — written clearly so you know exactly what to expect.
1. About us
These terms and conditions govern the provision of web design, development and hosting services by Iprecious, a trading name of Mad Tech Heads LTD, a company registered in England and Wales (company number 14440918), with its registered office at Office 7622, 182-184 High Street North, East Ham, London, E6 2JA.
References to “we”, “us” or “our” mean Mad Tech Heads LTD trading as Iprecious. References to “you” or “your” mean the client engaging our services. These terms apply to business customers only and not to consumers as defined by the Consumer Rights Act 2015. If you are an individual (consumer) purchasing services, additional rights apply under the Consumer Contracts Regulations 2013, including a 14-day cooling-off period — please contact us for consumer-specific terms. By engaging our services as a business, you agree to be bound by these terms.
2. Services and scope of work
- We provide website design, development, and hosting services as described in our pricing packages and/or a separate project specification agreed in writing (the “Services”).
- A detailed scope of work, deliverables, timeline and milestone schedule will be agreed between us before any project begins.
- Any additional work outside the agreed scope (including changes requested after the acceptance stage) may incur additional charges, which will be quoted and agreed before work begins.
- We perform all Services with reasonable care and skill in accordance with the Supply of Goods and Services Act 1982.
- We will provide you with an acceptance testing period of 14 calendar days after delivery of the completed website (or each milestone) for you to review and confirm the work meets the agreed specification. Any defects must be reported in writing during this period and we will correct them free of charge.
3. Client responsibilities
- You are responsible for providing all text, images, logos, branding assets and any other content for your website in a timely manner (as agreed in the project schedule).
- You confirm that any content you provide is your own original work or you have the necessary licences and permissions to use it, and that it does not infringe any third-party intellectual property rights, contain defamatory material, or breach any applicable law.
- You are responsible for complying with applicable laws relating to your website, including but not limited to the UK GDPR, the Privacy and Electronic Communications Regulations (PECR), the Equality Act 2010 (accessibility), and the Consumer Rights Act 2015 (if you sell to consumers).
- Delays caused by late provision of content or feedback may extend the project timeline, for which we are not liable.
4. Payment terms
- Fixed-price projects: payment is due as per the agreed invoice schedule — typically 50% upfront and 50% on completion, or as otherwise agreed in writing.
- Subscription services (£250/month): payments are collected monthly by invoice (payment terms 14 days net).
- All prices are exclusive of VAT, which will be added at the applicable rate if we are VAT-registered. We will confirm your VAT status on your invoice.
- Invoices unpaid after 30 days from the due date may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, plus reasonable debt recovery costs.
- We reserve the right to suspend services (including hosting) if any invoice remains unpaid for more than 30 days beyond the due date, after providing 7 days’ written notice.
5. Intellectual property
- Upon full payment of all sums due, we assign to you all intellectual property rights in the bespoke website design and content created for you (the “Work”).
- We retain ownership of any underlying software, frameworks, libraries, and third-party tools used in the development of the website, which are licensed to you as part of the project.
- We reserve the right to include the Work in our portfolio and case studies unless you explicitly request otherwise in writing.
- You may not resell, redistribute, or transfer the Work to a third party as a web design service without our prior written consent.
6. Data protection and processing
Both parties will comply with their respective obligations under the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
- You are the data controller for any personal data collected via your website. We process such data only on your instructions as a data processor.
- Where we act as a data processor, we will: (a) process personal data only in accordance with your documented instructions; (b) implement appropriate technical and organisational security measures; (c) notify you without undue delay of any personal data breach; (d) assist you in complying with data subject rights; and (e) delete or return all personal data at the end of the engagement.
- Our Privacy Policy explains how we handle personal data we collect directly (such as your contact details for invoicing and project communication).
7. Warranties
- We warrant that the Services will be performed with reasonable care and skill in accordance with the agreed specification.
- We warrant that the Work will be original and, to the best of our knowledge, will not infringe any third-party intellectual property rights.
- After the acceptance testing period, the Work is deemed accepted and we have no further obligation to correct defects except under separate ongoing support or hosting arrangements.
- The above warranties do not apply to content, images or materials provided by you, or to modifications made by you or third parties after delivery.
8. Limitation of liability
- Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
- Subject to the above, we shall not be liable to you for any: (a) loss of profits, business, revenue, goodwill or anticipated savings; (b) loss or corruption of data; (c) indirect or consequential loss or damage.
- Our total liability to you in connection with these terms (whether in contract, tort, negligence or otherwise) shall not exceed the total amount paid by you for the Services giving rise to the claim.
9. Cancellation and termination
- Monthly subscriptions: either party may terminate with 30 days’ written notice. On termination, you must export/pay for any outstanding work delivered up to that point.
- Fixed-price projects: if you cancel before completion, you must pay for all work completed up to the date of cancellation. A cancellation fee may apply for project management and scheduling costs incurred.
- We may terminate immediately by written notice if you fail to pay any sum due within 30 days of the due date, or if you commit a material breach of these terms that remains unremedied for 14 days after written notice.
- On termination, you must pay all outstanding sums. Clauses relating to intellectual property, liability, data protection and governing law shall survive termination.
10. Complaints and disputes
If you have a complaint about our services, please contact us at info@iprecious.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days. Data protection complaints are handled separately under our Data Protection Complaints Process.
11. Force majeure
Neither party shall be liable for any delay or failure to perform its obligations under these terms if that delay or failure is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, fire, flood, pandemic, power failure, telecommunications failure, cyber-attack, or industrial action.
12. General
- Entire agreement: These terms (together with any agreed project specification) constitute the entire agreement between us and supersede all prior discussions and agreements.
- Variation: No variation of these terms is effective unless agreed in writing and signed by both parties.
- Severance: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver: A failure to exercise any right under these terms does not constitute a waiver of that right.
- Third-party rights: These terms do not create any rights enforceable by any person not a party to them under the Contracts (Rights of Third Parties) Act 1999.
13. Governing law and jurisdiction
These terms and any dispute or claim arising out of or in connection with them (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 3 July 2026. We review these terms annually. They are drafted for business-to-business engagements and should be reviewed by a legal professional for your specific circumstances.